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Full Time Vacancy: Client Account Administrator

 

An opportunity for a rewarding career with an expanding market leader.  eduFOCUS Limited seeks an enthusiastic, competent and experienced Client Account Administrator to be based at its new Woodbridge office.

 

eduFOCUS is a successful and expanding IT company that specialises in providing niche web services (portals) to 100 Borough and County Councils and more than 15,000 schools across England, Scotland and Wales. 

 

Successful applicants will be well organised and self-motivated individuals that are used to working with minimal supervision, handling a number of tasks and taking direction from company colleagues. 

 

 

Key points:
 

 

 

 

Please send a letter of application and CV to jobs@edufocus.co.uk

 

 

 

Closing Date: Friday 6th May 2011

 

 

 

 

Job Description

 

Job Title:

Client Accounts Administrator

 

Work Base:

 

Woodbridge Office

 

Position reports to:

 

Line Manager

 

Job Purpose Summary:

 

To provide first point of contact for enquiries, administer client accounts and provide support to colleagues and Company Directors.

 

Key Responsibilities:

 

  • Opening and closing the Woodbridge office on a daily basis.
  • Provide telephone and email ‘first point of contact support for existing clients and prospective clients.
  • Record all client contact on company’s electronic Customer Management System (eCMS).
  • Collate and distribute product information/documentation to existing & prospective clients.
  • Setup new clients on eCMS.
  • Liaise with colleagues to arrange product demonstrations and trials.
  • Complete administrative tasks related to implementing new orders, renewal orders and client invoicing.
  • Perform data input/management tasks.
  • Where appropriate, forward enquiries and support requests to relevant colleagues.
  • Assist Company Directors as necessary.
  • Support, and provide cover as required for the Customer Support Manager.

 

Hours of Work:

 

09:00 – 17:00 Monday - Friday

 

Remuneration:

 

£15,000 - £20,000 per annum

 

Holiday Entitlement:

 

28 days

 

Contract Type:

 

1 Year Fixed Term

 

 

 

 

 

 

Personal Specification: Client Accounts Administrator

 

 

 

 

Essential

Desirable

 

Personal qualities

 

Excellent written communication skills
Excellent verbal communication skills
Attention to detail
Quickly incorporate new ideas/information into working practices
Good time keeping
Ability to prioritise
Flexible and committed approach to work.
Effective problem solving abilities

 

Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes

 

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Personal competencies

 

Personal commitment to quality and excellence
Ability to relate to colleagues and customers in a positive and constructive way
Resilience to working in an ever-changing dynamic environment
Ability to work effectively as part of a team
Demonstrate empathy, anti-discriminatory behaviour, and understanding of service users needs
Trustworthiness.

 

Yes
Yes

Yes

Yes
Yes

Yes

 

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Ability to perform certain tasks

 

Good keyboard skills
Managing emails
Using Microsoft Office
Computer literate
Writing documents for different recipients
Undertaken training in computers and software packages such as Microsoft Windows & Office
Previous knowledge of office systems

Yes
Yes
Yes
Yes

Yes
Yes

 

 

Yes

 

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Work related competences

 

Office experience
GCSE (grade C or above) or equivalent in English
GCSE (grade C or above) or equivalent in Mathematics

 

Yes
Yes
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Yes