Full Time Vacancy: Client Services Assistant £20,000-£25,000 p.a

eduFOCUS has an excellent opportunity for a Client Services Assistant to join our small, vibrant and friendly team. You will provide client assistance, care and support for EVOLVE, our market leading software. EVOLVE is widely regarded as the industry standard Trip, Club and Activity management solution for schools, academies and colleges in the UK and beyond. The position will be based at our Woodbridge (Suffolk) office and the main duties include assisting existing and prospective clients with their queries, processing invoices, and arranging and managing the return of client contracts.

Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. Initial and ongoing comprehensive industry and product training will be provided to support you in all aspects of your work.

Everyone in our team works closely together sharing ideas and assisting each other in different areas of the business where necessary. The successful applicant will be an enthusiastic team worker that is well organised, self-motivated to work with minimal supervision, able to handle several tasks simultaneously, and a confident communicator.

This post provides excellent opportunities for both people with extensive previous experience of similar work, and for those looking to start a new career path.

Key points:

  • Full-time permanent contract
  • Salary £20,000-£25,000 per annum
  • 28 days annual leave (to be taken during school holidays) + Bank Holidays
  • 36 Hours (Monday – Friday)
  • Assisting clients with general queries
  • Managing client contracts
  • Conducting routine client reviews

Duties include:

  • Becoming an expert in all aspects of our software and related management processes within schools
  • Providing (non-technical) telephone, email and online chat support to clients and prospective clients from initial inquiry to purchase
  • Ensuring queries are dealt with in a timely and professional manner, including where these are passed onto colleagues or require colleague involvement
  • Raising client invoices for services received using our Client Management System
  • Generating client contracts and renewals
  • Monitoring the return of signed client contracts
  • Following up enquiries, previous demonstrations and quotations
  • Managing and conducting routine client reviews to ensure that clients are satisfied with the services received
  • Occasionally attending User Events and Industry Exhibitions around the UK
  • Assisting in the day-to-day running of the office
  • Supporting and providing cover for colleagues in other areas of the business including demonstrations

We'd love to hear from you if you have:

  • Excellent command of the English language
  • Excellent computer skills
  • Excellent verbal and written communication skills
  • Ability to take the initiative to pro actively identify tasks requiring attention
  • Ability to learn and adapt to changes
  • Ability to seek assistance from colleagues where required
  • You will be confident and able to focus on tasks
  • You will be able to work well in a small team, communicating with colleagues at all levels and will make a positive contribution to our relaxed, but hard-working office environment
  • Previous relevant experience is beneficial but not essential

Please send a letter of application and CV to

  Closing date: Sunday 16th September 2018


Interviews to be held on Wednesday 26th September 2018